PRIVACY POLICY
Last updated: 18 August 2026
This Privacy Policy explains how we collect, use, store & protect your personal information when you visit our website, request a quote or contact us.
WHO WE ARE
PureStream Exteriors is operated by Mark Wilmot, trading as PureStream Exteriors.
For data protection purposes, Mark Wilmot is responsible for the personal information we collect.
You can contact us by:
INFORMATION WE COLLECT
We may collect:
- Your name, phone number & email address if provided
- Your property address & postcode
- Details about the service you require
- Your preferred dates & any information included in your message
- Photographs you upload or send to help us assess the work
- Communications sent through our website, email, phone, WhatsApp or social media
- Quote, booking, invoice & payment information
- Technical information collected through our website, including your IP address, device, browser & cookie preferences
We do not collect or store full bank or card details through this website.
HOW WE USE YOUR INFORMATION
We use your information to:
- Respond to enquiries & prepare quotes
- Arrange property visits & bookings
- Provide the services you request
- Contact you about your enquiry or booked work
- Process payments & maintain business records
- Meet our legal, tax, insurance & accounting obligations
- Protect our website & prevent misuse
- Improve our website & customer service
We do not sell your personal information.
OUR LAWFUL REASONS FOR USING YOUR INFORMATION
We rely on the following lawful reasons:
- Contract: To prepare a quote, respond to your request & provide an agreed service
- Legal obligation: To meet our tax, accounting & other legal responsibilities
- Legitimate interests: To manage enquiries, maintain appropriate records, protect our business & improve our service
- Consent: When you have given permission for a specific use of your information
You can withdraw your consent at any time by contacting us.
PHOTOGRAPHS & VIDEO FOOTAGE
Photographs or videos uploaded through our quote form or sent directly to us are used to assess the work, prepare a quote & plan the service.
We may also take photographs & video footage before, during & after completing work to document the original condition, work in progress & finished result.
With your permission, selected photographs or videos may be used on our website, social media pages & other business marketing.
We take reasonable steps to avoid showing people, house numbers, vehicle registrations or other identifying details unless separately agreed.
You can withdraw permission for future use by contacting us. Where reasonably possible, we will also remove the content from channels we control.
WHO WE SHARE YOUR INFORMATION WITH
Where necessary, information may be processed by trusted providers that help us operate our business, including:
- Wix, which hosts our website & quote form
- Microsoft, which provides our email service
- WhatsApp or Meta when you contact us through their platforms
- Payment, accounting, insurance or professional service providers
- Government, regulatory or law enforcement bodies when legally required
We only share information when necessary & do not sell your personal information.
Some technology providers may process information outside the UK. Where this happens, recognised data protection safeguards or lawful transfer arrangements are used.
HOW LONG DO WE KEEP YOUR INFORMATION
We keep personal information only for as long as it is reasonably needed.
Enquiries that do not result in booked work are normally retained for up to 12 months after the last contact.
Customer, quote, booking, invoice & transaction records connected with completed work may normally be retained for up to six years for tax, insurance, dispute resolution & legal purposes.
Photographs & videos used for marketing may be retained until they are no longer required or permission is withdrawn.
Information may be retained for longer where required by law or to establish, exercise or defend a legal claim.
HOW WE PROTECT YOUR INFORMATION
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
We use appropriate security measures, including password protected accounts & restricted access to the services used to operate our business.
Access to personal information is limited to us & the trusted providers required to deliver our services.
YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, you may have the right to:
- Request a copy of your personal information
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information
- Ask us to restrict how your information is used
- Object to certain uses of your information
- Ask us to transfer information you provided
- Withdraw consent where we rely on your permission
These rights are not absolute & may depend on why the information is being held.
To make a request, email purestreamexteriors@outlook.com. We may need to confirm your identity before completing your request.
COOKIES
Our website currently uses essential Wix cookies required for security, fraud prevention, session management, stability & core website functionality.
These cookies are necessary for the website to work correctly & do not require consent.
We do not currently use nonessential analytics, advertising or third party tracking cookies.
If this changes, we will update this Privacy Policy & introduce an appropriate consent mechanism before nonessential cookies are used.
COMPLAINTS
Please contact us first if you have any concerns about how your personal information has been handled. We will try to resolve your concerns promptly.
You also have the right to complain to the Information Commissioner's Office.
AUTOMATED DECISION MAKING
We do not use your personal information to make solely automated decisions or carry out profiling that produces legal or similarly significant effects.
HOW DO WE COLLECT YOUR INFORMATION
Most information is provided directly by you when you request a quote, contact us or book a service.
We may also receive information from someone acting on your behalf or through a platform such as Facebook, Instagram or WhatsApp when you submit an enquiry.
Some technical information is collected automatically through our website & its cookies.
You are not legally required to provide your information. However, without the necessary contact, property & service details, we may be unable to prepare a quote or provide our services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy if our services, website, technology or legal obligations change.
The latest version will always be published on this page, together with the date it was last updated.